GRANTHAM STATION BEWARE

We recently travelled from West Runton to York changing at Norwich and Grantham on a book in advance ticket with reserved seats. It was simple to alight at Grantham, but boarding the HST from the narrow steeply inclined platform was extremely difficult and it should be made clear via a notice on the platform to board the train through the food bar vehicle where the platform is straight and help might be available. This is being placed on the website as Network Rail does not encourage communication. Staff are helpful, but none were present at the north end at Grantham. The website requires the postcode for the station: how daft can the webmaster of that website get?

19 November 2016